Return & Refund Policy
Welcome to FreyaStyle!
We're committed to providing our customers with high-quality products and excellent service. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
If you're not completely satisfied with your purchase, you must notify us within 30 days of receiving your order if you wish to request a return, exchange, or refund.
To be eligible for a return, items must be in their original condition, unworn, unused, and returned with all original tags and packaging materials.
This policy applies to all purchases, including promotional offers such as Buy One Get One Free (B2G1).
To initiate a return, please contact us at support@freyastyle.com.
Return Eligibility
To qualify for a full refund, returned items must be in the same condition as they were received and in their original packaging.
When requesting a return, please provide clear photos of the item(s) for a preliminary assessment. If returned items are found to be damaged, worn, dirty, or missing original packaging, the refund amount may be adjusted accordingly.
Return Process
The return address is provided by email, as it may vary depending on your location.
Please do not return any item without contacting us first. Returns sent without prior authorization may not be eligible for a refund.
We strongly recommend shipping all returns with tracking information. Please keep your shipping receipt and tracking number until the return has been successfully processed.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
Exchanges
We gladly accept exchanges, subject to product availability.
You may exchange an item for another item of the same product category. If the replacement item has a higher price, the customer will be responsible for paying the difference. If the replacement item has a lower price, the difference will be refunded.
For additional exchanges related to the same order, shipping charges for the replacement shipment may apply.
Return Processing Timeframe
Approved refunds or exchanges are typically processed within 3–5 business days after the returned item has been received and inspected.
Refund Process
Once your return has been received and inspected, we will issue the applicable refund to your original payment method.
Depending on your payment provider or bank, the refund may take 2–5 business days to appear in your account after processing.
B2G1 Purchases
If you purchased one or more items as part of a Buy One Get One Free (B2G1) promotion, the following conditions apply.
Free Items
A free item is any item received at no charge as part of the promotion.
Free promotional items are eligible for exchange only and are not eligible for a cash refund.
If exchanging a free item for a higher-priced item, the customer will be responsible for paying the difference. If exchanging for a lower-priced item, the difference will be refunded where applicable.
Paid Items
A paid item is any item purchased at a non-zero price within a promotional order.
Refunds for paid items purchased as part of a promotional offer will be calculated based on the value of the paid items returned and the overall promotional pricing structure.
If both the paid and free promotional items are returned together, a full refund of the paid item(s) may be issued.
Gift Sets Return Policy
Due to the unique nature of Gift Sets, the following additional conditions apply:
- Gift Sets are seasonal or limited-edition products and may have different return conditions than standard products.
- Gift Sets are not eligible for refunds or replacements.
- If a customer is dissatisfied with a Gift Set purchase, we may offer store credit at our discretion.
- To qualify for store credit, the Gift Set must be returned unopened, unused, and in its original condition with all included items.
- All return requests for Gift Sets must follow the standard return procedure described above.
- Requests for Gift Set returns must be submitted within 30 days of delivery.
Damage or Missing Items
If your order arrives damaged or if an item is missing, please contact us within 7 days of delivery.
To help us investigate the issue quickly, please provide photos and, where possible, a short video showing the damage.
We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or your order, please contact us at: